BadTaxi! is an occasional series from Mile High Cab. While a Colorado Public Utilities Commission administrative law judge says the five-county metro area is already adequately served by existing Taxi companies, the PUC’s own files show things could be better. Much better.
The following complaint is a real example written by a real taxi customer. Every file in this series is taken directly from the Files of the PUC.
On July 20, 2010, a customer called in a complaint regarding Metro Cab, one of four companies a judge has ruled provide Front Range residents with acceptable service.
The customer got out of a shuttle bus and into a waiting Metro Cab. Inside the cab, on his way home, the customer asked the driver to stop by a fast food restaurant so he could get something to eat. According to the complaint, the “driver refused and told the customer to get out of his cab. Customer thought the driver was joking and the driver said he was busy and wanted him to get out of the cab.” The driver ended up returning the customer to the pickup location and left him there.
The customer in this case is blind.
Metro Taxi’s own website says “Safety First” and “Courtesy A Close Second,” boasting “Metro Taxi drivers go above and beyond the call of duty when servicing their calls.”
Putting a blind customer out in the middle of a parking lot is safe? Refusing to take a paying customer where he wants to go (a fast food restaurant) is going “above and beyond the call of duty?”
Bad service is bad service. Leaving someone in a dangerous position is not safe.
You don’t have to put up with bad service. Take a stand. If you’ve had a bad experience in a Denver cab, let the PUC know and demand an investigation. You can call investigators at (800) 456-0858 or email a complaint to PUCConsumer.Complaints@dora.state.co.us
You can let the PUC know you want the lower fares and better service offered by the owner/operators of Mile High Cab. Ask the PUC to hear Mile High Cab’s case and let them compete in a Denver market that can only get better when drivers compete to earn your trust. Write to Director Doug Dean at Doug.Dean@dora.state.co.us and reference Mile High Cab, docket number 08A-407CP.
And if you'd like to share your experiences in public, feel free to leave a comment, or post a review on the public service review site Yelp